I just got a brand new Cintiq 22HD Touch
for a few weeks for testing. I have to return it, but I'm enjoying it now.
Having an Intuos4L
of my own with Grip Pen
, Art Pen
, one of the first things I tried was using these pens in the Cintiq and I got a weird surprise. Of the three pens, the only one who worked with the Cintiq was the aerograph! As soon as I put the Grip Pen or the Art Pen near the surface, I get the message:
This pen is not compatible with this Cintiq 22HDT (DTH-2200).
You must use a compatible pen. Please refer to the manual or contact Wacom Tech Support for more details
So I contacted tech support and they told me old pens don't work correctly in the new Cintiqs, so the tablet recognizes them and refuses them. The good thing is that Wacom is going to change my pens for new ones for free (but I have to send proof of purchase of the Cintiq and the pens).
The new ones will work on the Cintiqs and also on the Intuos4 and Intuos5 tablets. I tried the Cintiq pen in my tablet and it works just like the original one.
So it seems the old pens were not powerful enough or something for the Cintiqs and they decided to tweak them a little but keeping compatibility with the tablets. I was wondering if this is related with the jitter and false clicks that many are having with their builds. Maybe the problem is not in the build but in the pen itself. (or at least not completely in the build)
Then I tried a little experiment. I stopped he Wacom service so the windows tablet service takes control of the tablet and guess what? The Art Pen and my Grip Pen worked!
Well, they worked but not right. The Grip Pen was able to move around the brush pointer, but was not able to click or draw, just move around. The Art Pen moved, clicked and drew, but I had some issues you may be familiar with: jitter near the borders and ghost right clicks! and also broken lines (I suppose due to failing point pressure detection and recovering it again after an instant).
Strangely, I had another issue not only with the old pens but also with the own Cintiq pen: frequently, when drawing random curves, I got a sudden horizontal line drawn right to the border of the screen (sometimes left, sometimes right) and back to the curve I was drawing. Since this also happens with the Cintiq pen, I assume it is something with the Microsoft drivers and not with the pens.
Well, what do you think? I think this is a revealing information. Isn't it?
If you want to know if your pen is an old one or a new one, I guess you could go to some shop where they have Cintiqs in exhibition and try your pen on them. If you get the message window I quoted above, then you have an old one.